Our Policies    

That Look Salon, Hair & Nail Salon in East Lyme, CT ​

  • Please feel free to help yourself at our coffee bar while you visit.

  • Please feel free to patronize any number of our service providers at your convenience.

  • We strive to maintain an atmosphere conducive to relaxation for all our clients. Safety and consideration are required. 

  • Cell phone use is discouraged when you are with your service provider.

  • Do not leave your children unattended.

  • The acoustic nature of our facility dictates a 10 minute service limit with fearful children.

  • 10% service discount for patrons over sixty-five on Tuesday & Wednesday.

  • 24 hour cancellation notice required for all appointments scheduled for one hour or more, to avoid full charges being billed.

  • If you are more than 10 minutes late for your scheduled appointment, you may need to be rescheduled.

  • We make every effort to protect your apparel. Please wear appropriate clothing for your appointments. Chemical services can damage clothing. Hoods are bad! Smocks are available.

  • 30 day refund or exchange on full size products that do not meet your expectations.

  • Fees for returned checks will be billed.

  • No cash refunds for services.

  • Cash tips preferred over card processing.

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